Insights That Drive Product and Customer Success
Actionable articles, playbooks, and strategies for turning conversations into growth. Written for product managers, customer success leaders, and teams who listen with purpose.
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Featured Article
The Silent Goldmine: Why Your Meeting Notes Are More Valuable Than You Think
Learn how scattered notes are costing you insight—and how to centralize, tag, and mine them for growth opportunities.
Sarah Chen
Co-Founder & CEO
Latest Articles
Fresh insights and strategies for customer-driven growth
How Product and CS Teams Can Finally Align Around Customer Feedback
Collaboration isn't just a nice-to-have. Discover frameworks and tools for making shared insights part of your team's operating rhythm.
What AI Can (and Can't) Do With Your Customer Conversations
A no-fluff guide to using AI for summarizing, tagging, and pattern-finding—without replacing human judgment.
From Talk to Roadmap: Turning Feedback into Feature Strategy
Not all feedback is created equal. Here's how top product teams prioritize insights based on context, not just volume.
SaaS in 2025: Why Conversation Intelligence Is the Next Strategic Layer
Forecasting the shift from CRM and analytics to actionable, insight-first workflows that span product and go-to-market teams.
Inside the Dashboard: How to Build Insight Reports Your Exec Team Actually Reads
Stop dumping raw data into PDFs. Build visual, decision-focused insight dashboards that spark action.
More Articles
Tag It to Track It: How Structured Notes Unlock Strategic Product Insight
Free-text notes are fine — until you need patterns. Here's how tagging transforms scattered feedback into focused strategy.
By David Kim
Feedback Fatigue? How to Keep Teams Engaged Without Overload
When everything feels like signal, it's hard to hear the noise. Here's how to scale feedback without burning out your team.
By Marcus Rodriguez
Experiment Smarter: How Feedback Trends Can Shape Your Next Product Test
Data tells you what happened. Feedback tells you what to test next. Here's how to close the loop between voice-of-customer and product experiments.
By Emily Watson
Beyond the CRM: Why Insight Lives in Conversations, Not Just Fields
Your CRM tells you who and when — but not the why behind customer decisions. Here's where real insight lives.
By Emily Watson
Customer Conversations at Scale: How One B2B Team Found $500K in Upsell Opportunities
Case study: How a mid-market SaaS team used GetActionNotes to surface hidden trends across industries and drive revenue.
By Marcus Rodriguez
The Psychology of Feedback: Why Customers Repeat Themselves (And What To Do About It)
If your customers keep repeating the same things, it's not just them — it's your system. Here's how to decode repetition and respond strategically.
By David Kim
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